1) Map a drive to the C drive of the ShoreWare Server. (We will assume this drive letter is z: )
2) With Microsoft Access, open the z:\Shoreline Data\Database\Shoreware.mdb file
3) Answer yes to continue to open the file.
4) Once the Shoreware.mdb is open, open the Users table
5) Find the appropriate user that you would like to change in the GuiLoginName Field (if you are not sure which account had the administrative permissions, scroll over the fields to reach the RoleID column, look for an account that has a non-blank, probably a 6 or higher, value in this RoleID column. This is probably the administrative account)
6) Change that user’s associated GuiPassword to 5f4dcc3b5aa765d61d8327deb882cf99 (this changes that account’s password to password)
7) Save the Shoreware.mdb file
8) Try to login to the ShoreWare Director with the ID that you found in step 5) above and the password of password (the syntax to find the login page is: http://xx.xx.xx.xx\shorewaredirector - (where xx.xx.xx.xx is the IP address (or WINS name) of the Shoreware server)

This protocol is typically used to exchange information between an IP Phones and Ethernet switches, relating to provisioning and/or identifying phones and their capabilities.

It is expected that the DHCP process or other network activity by the phone (e.g. LLDP) will trigger the Ethernet switch to generate the initial EAP-Request/Identity EAPOL frame 1 to the phone, but to be sure the phone will send an EAP-Start frame to initiate authentication.

No, these are both standard protocols and any vendor’s Ethernet switch that complies with the standard is expected to be compatible with the ShoreTel implementation.

This protocol is typically used to restrict access to a network i.e. all devices seeking network access must authenticate themselves with an 802.1x compliant Ethernet switch before they will be allowed on the network. In the case of IP Phones, this authentication will precede the phone initiating a DHCP transaction.

ShoreTel VoIP system was designed from a blank sheet of paper. ShoreTel’s goal was to make an easy to use and administrate system with a distributed design. The ShoreTel design is a design which eliminates the “Chassis Limitations”. If you need to increase capacity, you simply add an addition ShoreGear Switch. The ShoreTel system has been tested to support in excess of 10,000 users. 802.1x & LLDP-MED

Software updates and upgrades are available for download via the www.enterasys.com software download page, or physical media can be shipped at your request.

New releases are announced via product bulletins that are posted on www.enterasys.com

Yes. The SupportNet Software Application Service includes all maintenance releases plus minor and major product upgrades, as well as 24 x 7 technical phone support, and web access to the latest technical information. Additionally, for the Enterasys Dragon intrusion detection product, customers also receive full access to Enterasys’ comprehensive signature library.

Support for Enterasys software applications are included under the SupportNet program called SupportNet Software Application Service.

Yes, contact your Enterasys sales representative for pricing.

Yes, but Enterasys charges a separate fee. You will need to provide a purchase order or purchase a service contract before receiving service.

To return a product for repair, you’ll first need to get a Return Materials Authorization (RMA) number by contacting the Enterasys Global Technical Assistance Center. Once it is determined that an RMA is required, the technician will provide an RMA number and instructions on how to ship the product to be repaired. You are responsible for shipping costs.

Yes, but Enterasys may first conduct an onsite inspection of the product. All related expenses are your responsibility.

Enterasys will send you a welcome letter via e-mail with instructions on how to register your products on our website. The authorized Enterasys reseller will be notified as well.

No, installation services are contracted separately. Simply contact your Enterasys sales representative.

The extended warranty extends the timeframe a product is covered under the standard warranty. This includes bug fixes, return-to-factory repair, and 8 x 5 phone support.

The standard factory warranty and extended warranty only include 8 x 5 phone support, bug fixes and return-to-factory repair, and range from 90 days to 3 years depending on the product. SupportNet services increase your protection with 24 x 7 support and updates and upgrades for software and hardware. In addition, depending on the level of service you choose, the program offers even more support, including parts replacement and onsite response.

Yes, Enterasys-authorized partners can resell SupportNet services. For more information on becoming an Enterasys partner or to contact an Enterasys partner, please visit our website at www.enterasys.com/partners

SupportNet services are currently available in North America only. Enterasys expects to expand the portfolio globally in the future.

SupportNet offers a range of options to meet your specific requirements. If you have few onsite resources, SupportNet Onsite or SupportNet Onsite Premium are ideal because they offer the onsite support of an Enterasys engineer. If you have onsite staff, but require technical support and parts replacement, SupportNet or SupportNet Premium will meet your needs. However, if you have ample staff and resources, including an onsite spares inventory, SupportNet Technical Access is probably right for your business.

Depending upon the specific service program(s) selected, SupportNet provides the following service features:

• 24 x 7 phone support through the Global Technical Assistance Center
• 24 x 7 web support, which can include firmware downloads or software updates and upgrades, depending on the level purchased
• Advanced parts replacement in next-business-day and around-the-clock 2-hour or 4-hour response times, depending on the level purchased
• Onsite service from an Enterasys engineer, in next-business-day and around-the-clock 2-hour or 4-hour response times, depending on the level purchased

These are just a few of the benefits of purchasing SupportNet:
• Maximizes network availability, reliability and stability to help you improve the service you deliver to customers.
• Reduces cost of ownership by leveraging Enterasys expertise to help you configure, maintain, support, upgrade and manage your network environment in the most cost effective manner.
• Increases return on investment with firmware upgrades and software updates and upgrades.
• Reduces risks associated with the cost of downtime with expedited parts replacement and onsite engineering.
• Enables more efficient use of your own scarce technical resources.

SupportNet services provide maintenance and technical enhancement support for Enterasys hardware and software throughout the network lifecycle. SupportNet services replace Enterasys’ older maintenance program, Availability Services, to offer more flexible and cost-effective support for your network.

StormWood Technologies has over 200 customers in most all verticals, however, StormWood Technologies have excelled in Healthcare, Education (Both Higher and K-12), Government, Professional Services, and medium to large enterprise.

StormWood has been in Business since Oct 2001, and has grown at a minimum rate of at least 25% year over year.

To develop long-term business relationships with our customers, and to become their trusted IT provider

Privately

Switch:
• Use Hyper Term or your favorite utility to connect to the Maintenance port on the front of the ShoreTel Switch.
• The settings on Hyper Term should 19200, 8, none, 1, none.
• You will need a 9-pin straight-thru serial cable for the connection.
• Once connected, hit Enter, you should see a Shoreline> prompt.
• From this Shoreline> prompt, change the following options:
(3) – Change the system config
(1) – Change the IP address to the new scheme
(2) – Apply the new subnet mask
(3) – Apply the new default gateway address
(4) – Tell the switch what the new ShoreTel server IP address will be
(5) – Select the appropriate boot method, typically (1) flash
(6) – Turn DHCP off (0) (Unless you are doing static reservations)
(7) – Set network speed appropriately – typically Auto (0)
(0) – Return to the main menu
(2) – To verify that the information that you entered is correct
(4) – To reboot the switch – (yes) to confirm the reboot to apply changes

• Log into ShoreWare director
• Select Switches from the Administration group of links in the top left hand side.
• Select the appropriate Switch
• Update the switch’s IP address
• Save

Server:
• Change the server’s IP address through the normal Windows IP address change method
• Log into ShoreWare director
• Select Application Servers from the Administration group of links in the top left hand side.
• Select the appropriate server
• Update the Host IP Address
• Save
• Reboot the ShoreTel Server

IP Phones:
• Log into ShoreWare director
• Select IP Phones from the Administration group of links in the top left hand side.
• Select IP Phone Address Map
• Select New
• Select the appropriate site
• Enter the appropriate low end of the IP range that IP phones may be coming up with
• Enter the appropriate high end of the IP range that IP phones may be coming up with
• Enter the appropriate CESID (number that should be displayed to 911)
• Hit save.
• Hit save again.

In your DHCP Server, add the appropriate FTP server and Time server entries to your new scope.

• For each IP Phone, unplug and plug back in to reboot the phone.
• At the password prompt, enter 1234#
• Press (*) to clear all values
• Press (#) the rest of the way out to except the default values and reboot the phone

Personal Call Manager:
• At each client, change the IP address on the pc through the normal Windows method
• Launch Personal Call Manager on the PC
• From the menu, choose Options
• Then select configure ShoreTel System
• Select Logins and Passwords tab
• Select ShoreTel Login button
• Update the Server Name or IP address
• Answer yes to log off of Windows

Log off Windows and log back in to test.

StormWood Technologies concentrates its business mainly in the Southeast US, but also currently support customer who have facilities throughout the United States, Bermuda, Mexico, Zurich Switzerland, Dublin Ireland, Copenhagen Denmark, and soon to be Grand Cayman Island. StormWood Technologies currently have their corporate office in Alpharetta GA, with remote offices in Savannah GA, and Raleigh NC.

StormWood Technologies concentrates its business mainly in the Southeast US, but also currently support customer who have facilities throughout the United States, Bermuda, Mexico, Zurich Switzerland, Dublin Ireland, Copenhagen Denmark, and soon to be Grand Cayman Island. StormWood Technologies currently have their corporate office in Alpharetta GA, with remote offices in Savannah GA, and Raleigh NC.

StormWood Technologies can be contacted for sales related questions by calling 678-679-4400 and selecting option #1 or by emailing sales@stormwood.com. For support or technical questions StormWood Technologies can be reached by calling 678-679-4400 and selecting option #2 or by emailing support@stormwood.com.