Overview

Products Overview

ShoreTel’s business communications system delivers voice, unified communications (UC), and contact center capabilities to enterprises of all sizes. It combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems

IP Phone System

IP Phone System

ShoreTel’s IP phone system is a completely integrated unified communications system that is built from the ground up and designed to be the easiest to use, easiest to manage, full-featured IP phone system on the market today. Its distributed architecture is ideal for multi-site companies that span multiple locations because the ShoreTel IP phone system appears and behaves as a single, unified system.

Distributed Architecture

ShoreTel’s distributed architecture is ideal for multi-site companies that span multiple locations because voice switches and servers can be located anywhere on your IP network.

Centralized Management

ShoreTel’s Web-based management interface, ShoreTel Director, can manage and monitor all aspects of your system including IP phones, voice switches, voicemail, and auto-attendant.

Unified Messaging

Unfied Messaging allows access to voicemail and contacts out of the box with Microsoft® Outlook® integration. End Users can also make use of their calendars to schedule conferences and control handling of incoming calls.

Mobility

ShoreTel Mobility extends the full power of a desk phone and Unified Communications (UC)capabilities to a mobile and sets the user free to communicate from any location (office, home, hotspots) by enabling access to any network (cellular or Wi-Fi), simply and cost effectively.

Seamless Integration

ShoreTel can also interface with other PBX and CRM systems with support for SIP, MGCP, legacy TDM, and integration with Salesforce.com, NetSuite, and Microsoft Dynamics CRM.

IP Phones

IP Phones

ShoreTel offers an IP phone to suit every type of user: from executive to remote office worker; operator to call center supervisor.

ShoreTel IP Phones
	ShoreTel IP 655 12 lines Color touch screen 6 element mic array Integrated VPN Client		ShoreTel IP 230 3 lines
	ShoreTel IP 565g 6 lines Gigabit Ethernet Bluetooth Integrated VPN Client		ShoreTel IP 212k 12 lines Key systems
	ShoreTel IP 560g 6 lines Gigabit Ethernet Integrated VPN Client		ShoreTel IP 115 1 line
	ShoreTel IP 265 6 lines Color Screen		ShoreTel IP BB24 24 lines / feature keys Button Box
	ShoreTel IP 230g 3 lines Gigabit Ethernet Integrated VPN Client		ShoreTel IP 8000 2 lines Conference rooms

Download the ShoreTel IP Phone Specifications

Communicator

ShoreTel Communicator

ShoreTel Communicator is a customizable and highly intuitive user interface which provides fully integrated unified communications and call management tools.

ShoreTel Communicator for Windows, Mac

ShoreTel Communicator for Windows and Mac presents end-users a single interface to manage business communications using their ShoreTel desk phone, computer, mobile phone, or home telephone. The application integrates with Microsoft Outlook, and provides visual voicemail, call notes, and routing information.

ShoreTel Communicator for Mobile

ShoreTel Mobility’s RoamAnywhere Client is designed to extend Unified Communications (UC) applications with presence information to a wide range of single- and dual-mode (WiFi+Cellular) mobile handsets including BlackBerry, iPhone and Nokia.

ShoreTel Communicator for the Web

ShoreTel Communicator for Web brings the power of ShoreTel Communicator for Windows and Mac to any web enabled device. It also improves productivity by providing seamless remote access to voicemail, directories and address books, call history, and call-routing settings.

Download the ShoreTel Communicator Specifications

Voice Switches

Voice Switches

ShoreGear voice switches are embedded plug-and-play appliances that manage ip phones, analog/digital trunks, and route calls from device to device from anywhere on your network.

Download the ShoreTel Voice Switch Specifications

Contact Center

Contact Center

ShoreTel Contact Center solutions satisfy the needs of all types of organizations, from informal inbound call centers to sophisticated distributed multimedia environments. Choose from three levels:

Workgroups

ShoreTel Workgroups is an easy-to-configure call center solution with call routing, announcements, scheduling, and basic reporting in a simple package designed to help informal groups become more efficient. Flexible service options can be set up in just seconds.

Enterprise Contact Center

ShoreTel Enterprise Contact Center software provides advanced multimedia call center solutions for all organizations. Sophisticated real-time management and reporting tools let organizations analyze their performance and measure the results. The customer experience can be tailored to meet specific requirements with advanced routing, multiple service options, and tools that help deliver calls to the right agents and services at the right time.

Syntellect CIM

Syntellect’s Customer Interaction Management product suite provides high-end contact centers with premium capabilities. This patented solution provides a highly comprehensive set of contact center interaction management tools: multimedia routing, universal queuing, tracking, and reporting for inbound and outbound calls. The powerful multimedia universal queuing supports interactions such as email, Web chats, Web requests, fax, and voicemail.

Download the Contact Center Specifications

Conferencing

Conferencing

ShoreTel’s Conferencing makes conferencing universally accessible, well beyond traditional users (such as sales), to include even those who have only occational need for it. Dial-in conferencing enhances collaboration across the entire organization. .

• Let your users manage themselves
• Unmatched audio quality
• Dial-in and dial-out conferencing
• Zero touch web conferencing
• Instant recording

Download the ShoreTel Conferencing Solution Brief[816KB]